Microsoft Dynamics 365 Ce & Power Platform Fundamentals 2025

Master the core skills of a Dynamics 365 Functional Consultant: Power Apps, Dataverse, UI customization & workflows

What you'll learn

Understand the Microsoft Business Applications ecosystem and how Dynamics 365 fits in.

Differentiate between Dynamics 365, the Power Platform, and Dataverse.

Identify and describe first-party apps such as Sales, Customer Service, and Marketing.

Navigate the Power Apps Maker Portal and understand solution packaging concepts.

Build a solid foundation in Power Platform components: Power Apps, Power Automate, Power BI, Power Virtual Agents, and AI Builder.

Understand the role and responsibilities of a Functional Consultant in real-world projects.

Plan a basic environment strategy for development, testing, and production.

Recognize key solution architecture principles for scalable Dynamics 365 implementations.

Requirements

No prior experience with Dynamics 365 or the Power Platform is required — this course starts from the fundamentals.

Basic computer skills and familiarity with Microsoft 365 apps (like Outlook, Excel, or Teams) will be helpful.

Access to a Microsoft 365 Developer Account (free sign-up instructions provided in the course) for hands-on practice.

An interest in business processes, CRM, and digital transformation concepts.

A modern web browser (Edge, Chrome, or Firefox) and reliable internet connection.

Description

Are you ready to start your journey as a Microsoft Dynamics 365 Functional Consultant?This course gives you a solid foundation in Dynamics 365 Customer Engagement and the Microsoft Power Platform, covering everything you need to confidently work with real-world CRM solutions.Through a mix of lectures, demonstrations, and hands-on practice, you’ll learn how to:Navigate and understand the Microsoft Business Applications ecosystem.Differentiate between Dynamics 365, Power Platform, and Dataverse.Work with first-party apps such as Sales, Customer Service, and Marketing.Customize forms, views, dashboards, and the user experience.Use Power Apps, Power Automate, Power BI, and Power Virtual Agents.Manage solutions, environments, and application lifecycle processes.Build automation and Business Process Flows that streamline operations.By the end of this course, you’ll have the skills, confidence, and practical knowledge to work as a junior functional consultant or power user and be fully prepared to continue toward advanced Dynamics 365 and Power Platform specializations.What You’ll LearnDynamics 365 Customer Engagement fundamentalsPower Apps (Canvas, Model-driven, Portals)Power Automate basics for workflow automationPower BI fundamentals for reportingMicrosoft Dataverse conceptsSolution management, environments & ALMCustomizing the Dynamics 365 UI (forms, views, dashboards)Designing automation with Workflows & Business Process FlowsWho This Course is ForAspiring Dynamics 365 Functional ConsultantsBusiness analysts, CRM administrators, or power users seeking to upskillProfessionals transitioning into Microsoft’s Power Platform ecosystemStudents preparing for Microsoft certification exams in Dynamics 365 Fundamentals

Overview

Section 1: Introduction

Lecture 1 Introduction to Dynamics 365 & Power Platform

Section 2: Power Platform Essentials for Functional Consultants

Lecture 2 Power Platform Fundamentals for Functional Consultants

Section 3: Introduction to Solution Architecture in Dynamics 365

Lecture 3 Solution Architecture & Environments in Dynamics 365

Section 4: Designing the Dynamics 365 User Experience

Lecture 4 Designing the Dynamics 365 User Experience

Section 5: Building Automation with Power Automate & Workflows

Lecture 5 Process Automation & Business Process Flows

Aspiring Functional Consultants who want to start a career with Microsoft Dynamics 365 and the Power Platform.,Business Analysts looking to transition into the CRM and ERP consulting space.,IT Professionals who want to understand Microsoft’s business applications ecosystem.,Project Managers overseeing Dynamics 365 implementations and needing functional knowledge.,Sales, Service, or Marketing Professionals wanting to leverage Dynamics 365 for better customer engagement.,Students & Career Changers seeking a high-demand, globally recognized skillset.