Servicenow Service Catalogs

Service Catalog Terminology & Navigation, Catalog Builder, Variable Sets ,Catalog Item Configuration and Architecture

What you'll learn

Design & Build User‑Centric Portals Understand the Service Portal framework: Create themes, pages, and custom widgets to tailor an intuitive portal experience

Enhance Self‑Service and Search Effectiveness Implement AI‑driven search functionality within Service Portal to help users discover services faster.

Drive Productivity with Contextual and Personalized Access Build widgets and dashboards, Configure targeted content, campaigns, and an approvals hub

Measure Impact & Align with Business Outcomes Learn to define KPIs, Use analytics and feedback tools in Service Portal and Employee Center.

Requirements

No programming experience needed, you will learn everything you need to know

Description

Learn the end‑to‑end process of building and managing a scalable Service Catalog in ServiceNow. This video‑based series covers everything—from foundational terminology and UI navigation to advanced governance practices like template‑based design, client‑side logic, and catalog portfolio control. Designed for ServiceNow Administrators, Developers, and Catalog Managers, the course covers:Re‑using question logic with Variable Sets & Multi‑Row Variable Sets (MRVS):Build once, deploy across catalog items effortlessly. One MRVS can replace dozens of individually defined variables—significantly reducing build time and ongoing maintenance while ensuring consistent form behavior. MRVS outputs also integrate natively with Flow Designer’s “for‑each” looping functionality.Creating Content Items (information‑only catalog entries):Embed Knowledge articles, external URLs, or help documentation directly into the catalog—without triggering service requests or requiring approval workflows. Keeps guidance available when needed, without transactional dependencies.Configuring Record Producers:Build versatile data capture forms that create fully scripted records (e.g. incidents, HR cases, asset requests) in target tables. Map form inputs directly to fields using producer.variableName, and trigger Flows or subflows to automate fulfillment.Designing Order Guides with Rule‑Base Logic & Cascading Variables:Craft a guided service request experience (e.g. onboarding bundles) where answers in the “Describe Needs” section cascade into selection logic for child items. Use rule‑based logic to include or exclude components dynamically, and maintain a single source for logic and configuration.Leveraging Catalog Builder & Templates with Built‑in Governance:Empower business-side stakeholders to create catalog items using pre‑approved templates—while enforcing standards around naming, categories, fulfillment paths, and access. Templates help scale catalog authoring without sacrificing control or quality.Each module includes hands‑on screen walkthroughs, validation demos, and best practices guidance—helping both new and experienced platform developers build efficient, consistent, and user‑friendly catalog architectures.

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Service catalogs navigation

Lecture 2 Service catalogs navigation from Employee Center and native platform

Section 3: ServiceNow Service Catalog Architecture

Lecture 3 ServiceNow Service Catalog Architecture

Section 4: ServiceNow - service catalog item development (native platform)

Lecture 4 ServiceNow - service catalog item development (native platform)

Lecture 5 Configure ServiceNow service catalog item

Section 5: Create Catalog Item using catalog builder

Lecture 6 Create Catalog Item using catalog builder

Lecture 7 Create Catalog Item Template for standard catalogs using catalog builder

Lecture 8 Create Catalog Item Template for standard catalogs using catalog builder

Section 6: ServiceNow Order Guides

Lecture 9 ServiceNow Order Guides

Section 7: ServiceNow Record Producer

Lecture 10 ServiceNow Record Producer

Section 8: ServiceNow Content Item configuration

Lecture 11 ServiceNow Content Item configuration

Section 9: ServiceNow Variable Sets

Lecture 12 ServiceNow Create and Configure Single Row Variable Set

Lecture 13 ServiceNow Create and Configure Multi Row Variable Set

Every ServiceNow enthusiastic