John Jeston, "Business Process Management: Practical Guidelines to Successful Implementations"
ISBN: 0750669217 | edition 2006 | PDF | 463 pages | 5 mb
ISBN: 0750669217 | edition 2006 | PDF | 463 pages | 5 mb
'This book shouldn't be unusual, but it is. It should have been written a long time ago, but it wasn't. All books on business process management should be similar to it, but they aren't. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasn't been.
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