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    3. The Service Level Agreement SLA Guide (repost)

    The Service Level Agreement SLA Guide (repost)

    Posted By: Book-er
    Date: 21 Jun 2012 23:10:02
    The Service Level Agreement SLA Guide (repost)

    The Service Level Agreement SLA Guide
    English | September 18, 2008 | ISBN-10: 192152362X | 204 pages | PDF | 2.45 MB

    A professional technical roadmap to IT Service Level Management & Agreements, Service Design & Continual Service Improvement with design, role & responsibility, KPI, communication plan & SLA template resources for organizational implementation.

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