Customer Service Fundamentals with Jeff Toister
Customer Service Fundamentals with Jeff Toister
English | Working Files Included | Audio: aac, 48000 Hz, stereo | Video: h264, yuv420p, 960x540, 29.97 fps(r) | 1.14 GB
Genre: E-learning
English | Working Files Included | Audio: aac, 48000 Hz, stereo | Video: h264, yuv420p, 960x540, 29.97 fps(r) | 1.14 GB
Genre: E-learning
Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, author and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty
Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He'll also share ways to find out what your customers really think about your service, and use their feedback to improve.
Topics include:
What is outstanding customer service?
Identifying your customer
Creating a customer service vision
Enhancing likability in person, over the phone, and via email
Actively listening to customers
Going the extra mile
Taking ownership of problems
Diffusing angry customers
Using data to evaluate and improve your customer service
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Customer Service Fundamentals with Jeff Toister
