"Digital Service Platforms" ed. by Kyeong Kang

This book reduces the ambiguity about e-service by clarifying how to take advantage of it as well as how to overcome barriers and issues. It includes ten chapters in three subject areas: e-service and social media, e-service concepts, and e-service quality and development.

E-service is an increasingly popular business practice and a critical part of supporting the global information society. Chapters cover such topics as organization-community relationships, systematic e-service innovation, social media ecosystems, accessibility experience design, Industry 4.0, public e-employment services in different countries, and more.

Contents
1. Building Organisation-Community Relationships in Co-Creative Social Networking Platforms: An Ecological Systems Perspective
2. Systematic e-Service Innovation
3. Social Media Ecosystem and Its Influence on Small Business Strategic Practices
4. Concept of a Management System for the Formation of Adult Language Skills on the Example of English
5. Accessibility Experience Design (AxD): A Bi-directional Accessibility Perspective for e-Business Services
6. A Conceptual Model for Deploying E-Service in SMEs through Capability Building: A Comparative Case Study
7. Comparative Study on Public Electronic Employment Services: Austria, Spain, Estonia, Romania
8. Network Function Virtualization over Cloud-Cloud Computing as Business Continuity Solution
9. E-Services Quality: A Perspective of Service Providers and Service Users
10. ICT Book Aspect Case Study


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