Customer Support 101: Building Excellence

Customer support, AI in customer support, customer service, business strategy

What you'll learn

Build AI-driven customer support function

Meet customer expectations to create lasting relationships

Benefit from a powerful synergy of AI and human support

Balance between hard skills and soft skills in customer support

Requirements

Best for business owners and customer service executives

Good for customer service representatives and team leads

Open to anyone, no special experience required

Description

Welcome to the Customer Support 101: Building Excellence course from SupportYourApp!SupportYourApp is a support-as-a-service company that has been providing secure customer and technical support solutions since 2010 by combining human efforts and AI tools. With 15 years of experience and 1500+ people on a team, we are on a mission to create an ecosystem where the best of people and technology work together to turn a one-time customer into a lifelong client.We are eager to share our insights into support, and hope that this training program will inspire teams to nurture strong relationships with customers. This online customer service course explores both strategy and execution, showing how excellent service and modern technologies can contribute to the growth of any business. Whether you're new to the field or looking to refine your approach, this training program offers the key fundamentals that shape effective, empathetic, and scalable support.This customer service training course also focuses on sharpening essential communication skills and applying them right away. Upon finishing the course, learners will receive a certificate of completion — a mark of readiness to lead or contribute to high-performing customer service teams.By the end of this course, you will be able to:1. Understand the role of AI-powered tools in customer support.2. Build rapport with customers to improve customer satisfaction (CSAT) and loyalty.3. Develop a customer-centric mindset across all levels of support to help their business stand out.4. Balance between hard skills and soft skills in customer support to avoid potential revenue loss due to poor customer service experiences.5. Apply the knowledge gained right away with the help of three effective scorecards provided in the course.This customer care course is ideal for business owners, customer service executives, managers, and team leaders. It’s designed for professionals interested in taking their customer interactions to the next level, creating a powerful synergy between human and AI support along the way. Whether you're exploring your first customer service course or looking to expand your leadership toolkit, it will equip you with actionable knowledge to create lasting impact.

Overview

Section 1: Introduction

Lecture 1 Customer Support 101: Building Excellence. Introduction

Section 2: Lecture 1: The Art of Customer Support

Lecture 2 Lecture 1: The Art of Customer Support

Section 3: Lecture 2: Cultivating a Customer-Centric Mindset

Lecture 3 Lecture 2: Cultivating a Customer-Centric Mindset

Section 4: Lecture 3: Introduction to Soft Skills in Customer Support

Lecture 4 Lecture 3: Introduction to Soft Skills in Customer Support

Section 5: Lecture 4: Advanced Soft Skills for Effective Customer Support

Lecture 5 Lecture 4: Advanced Soft Skills for Effective Customer Support

Section 6: Lecture 5: AI + Human = Powerful Synergy

Lecture 6 Lecture 5: AI + Human = Powerful Synergy

Best for business owners and customer service executives,Good for customer service representatives and team leads,Open to anyone, no special experience required