Unlock Servicenow (Cis-Sam) Software Asset Management Tips

ServiceNow Certified Implementation Specialist: Pass CIS-SAM Certification with Ease, Confidence for Ultimate Success.

What you'll learn

The fundamentals of Software Asset Management (SAM) and its business value

Core concepts of ServiceNow SAM Pro, including lifecycle stages and architecture

Key SAM terminologies like normalization, entitlement, compliance, and discovery

How to plan and design a SAM implementation with stakeholder alignment and governance

Understanding different software licensing models and their impact on compliance

Managing software models, entitlements, and software discovery sources

Performing software reconciliation and measuring license compliance in ServiceNow

Creating compliance reports, dashboards, and using KPIs for decision-making

Strategies for software reclamation, optimization, and policy enforcement

Managing SaaS applications, blacklisting/whitelisting, and usage tracking

Techniques for tracking software spend and improving cost transparency

Managing vendor contracts and renewal processes in alignment with SAM workflows

Applying SAM maturity models and industry best practices for continuous improvement

Integrating SAM with security operations and ensuring regulatory compliance (e.g., GDPR, SOX)

Gaining the knowledge needed to pass the CIS-SAM (Certified Implementation Specialist - SAM) exam

Requirements

Simply just focus on CIS-SAM for Exam and Certification Success.

Description

|| UNOFFICIAL COURSE ||This comprehensive course is designed to equip you with the knowledge and skills required to effectively manage software assets using the ServiceNow platform and confidently prepare for the Certified Implementation Specialist – Software Asset Management (CIS-SAM) exam. Whether you’re new to SAM or looking to deepen your understanding of ServiceNow’s SAM capabilities, this course will guide you through the complete lifecycle of software asset management—from planning and implementation to optimization and compliance.ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM) is a professional certification that validates an individual's ability to successfully configure, implement, and manage the Software Asset Management (SAM) Professional application within the ServiceNow platform.You’ll start by understanding the fundamental goals and principles of Software Asset Management and how it helps reduce risk, control costs, and improve software compliance. The course then introduces you to the ServiceNow platform and explains how SAM fits into the broader ServiceNow ecosystem. You’ll learn about the core components and architecture of SAM Pro, including the software lifecycle, normalization, discovery sources, and how the CMDB supports SAM data models.Moving into implementation strategy, you’ll explore how to plan and design a SAM rollout effectively, with attention to licensing models, software publishers, and managing entitlements. The course covers critical topics such as reconciliation, compliance reporting, software usage tracking, and how ServiceNow calculates license positions.You will also learn practical optimization strategies like reclaiming unused software, managing blacklisted or whitelisted applications, and handling SaaS licensing. Advanced topics such as software spend visibility, vendor contract management, SAM maturity models, and governance best practices are also thoroughly explained.To ensure your understanding is aligned with industry requirements, this course includes modules on how SAM integrates with security operations and supports regulatory compliance such as GDPR, SOX, and audit readiness.By the end of the course, you’ll have a strong grasp of how to implement and manage SAM in ServiceNow, optimize software usage, ensure licensing compliance, and prepare for the CIS-SAM certification exam with confidence.Thank you

Overview

Section 1: Introduction to ServiceNow SAM and the CIS-SAM Certification

Lecture 1 Understanding Software Asset Management (SAM)

Lecture 2 Overview of ServiceNow Platform

Section 2: Core Concepts and Architecture of SAM

Lecture 3 SAM Fundamentals and Lifecycle

Lecture 4 Key SAM Terminologies

Lecture 5 Architecture of SAM in ServiceNow

Section 3: Planning and Design Considerations

Lecture 6 Planning a SAM Implementation

Lecture 7 Licensing Models and Types

Lecture 8 Understanding Software Publishers and Products

Section 4: Managing Software Models and Entitlements

Lecture 9 Software Models and Normalization Concepts

Lecture 10 Managing Software Entitlements

Lecture 11 Software Discovery Sources

Section 5: Software Reconciliation and Compliance

Lecture 12 Software Reconciliation Process

Lecture 13 Compliance Metrics and Reporting

Lecture 14 Managing Software Allocations and Usage

Section 6: Software Optimization Strategies

Lecture 15 Reclamation and Optimization Policies

Lecture 16 Blacklisting and Whitelisting Software

Lecture 17 SaaS License Management Overview

Section 7: Advanced Concepts and Governance

Lecture 18 Software Spend and Cost Transparency

Lecture 19 Vendor and Contract Management in SAM

Lecture 20 SAM Maturity Models and Best Practices

Section 8: Security, Risk, and Compliance Integration

Lecture 21 SAM and Security Operations

Lecture 22 SAM and Regulatory Compliance

IT professionals seeking to specialize in Software Asset Management (SAM),ServiceNow administrators, developers, and consultants aiming to implement or manage SAM Pro,Individuals preparing for the Certified Implementation Specialist – SAM (CIS-SAM) exam,Asset managers and ITAM professionals responsible for software compliance and optimization,IT auditors and compliance officers looking to understand software licensing risks,Project managers and business analysts involved in SAM-related initiatives,Organizations planning to implement or improve ServiceNow’s SAM capabilities,Anyone interested in reducing software costs, improving compliance, and leveraging ServiceNow for enterprise asset visibility