Complete Guide to Help Desk Operations for End Users
Complete Guide to Help Desk Operations for End Users
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 7h 26m | 878 MB
Instructor: Pam Baker
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 7h 26m | 878 MB
Instructor: Pam Baker
Interested in a job in IT? Get the skills you need to pursue an entry-level position as an IT help desk technician. An ideal starting point for job seekers wishing to venture into the field of technical support or seeking to strengthen their overall technical savvy and skills, this course covers the fundamental IT help desk responsibilities, including installation, device configuration, operating systems, networking, cybersecurity, AI, and troubleshooting. Join instructor Pamela Baker as she equips you with in-demand skills to boost your career.
Learning objectives
- Demonstrate proficiency in operating and managing work devices—including desktops, laptops, and mobile devices—through understanding hardware, software, and essential setup procedures.
- Navigate operating systems and productivity software, enabling efficient file management, customization, and utilization of tools like word processors, spreadsheets, and presentation programs.
- Leverage technical know-how about cybersecurity fundamentals, including recognizing common threats, implementing safe computing practices, and complying with data privacy regulations to protect both personal and company information.
- Utilize AI-powered tools to enhance productivity through applications like virtual assistants, scheduling tools, and data analysis software.
- Troubleshoot common technical issues and communicate effectively with the help desk to resolve problems promptly and seek appropriate support when needed.
Complete Guide to Help Desk Operations for End Users
