IT Help Desk Fundamentals - Launch your Career!
IT Help Desk Fundamentals - Launch your Career!
Published 6/2025
Duration: 9h 19m | .MP4 1920x1080 30 fps(r) | AAC, 44100 Hz, 2ch | 4.34 GB
Genre: eLearning | Language: English
Published 6/2025
Duration: 9h 19m | .MP4 1920x1080 30 fps(r) | AAC, 44100 Hz, 2ch | 4.34 GB
Genre: eLearning | Language: English
Master Core IT Help Desk Concepts for Entry-Level Success. No Experience? No Problem.
What you'll learn
- Understand the core responsibilities of an IT Help Desk professional.
- Learn how to troubleshoot common hardware, software, and network issues.
- Master the basics of operating systems, user account management, and ticketing systems.
- Gain confidence in communicating with end-users and providing effective technical support.
- Explore real-world tools and scenarios to build practical, job-ready skills.
- Prepare for entry-level IT support roles and take your first steps toward a career in IT.
Requirements
- No prior IT experience is required — this course is designed for complete beginners.
- A willingness to learn and a genuine interest in technology and problem-solving.
- Access to a computer with an internet connection for hands-on practice and exercises.
Description
Ready to start your career in IT but not sure where to begin? The help desk is the perfect entry point — and this course will teach you everything you need to know to get started with confidence.
“IT Help Desk Fundamentals - Launch Your Career!” is designed for absolute beginners or career changers who want to break into the world of IT support. Whether you're aiming for your first job or looking to sharpen your foundational skills, this course will give you the practical knowledge, tools, and confidence to succeed.
You'll learn:
The role of the IT help desk in real-world environments
Common support tasks, ticketing systems, and troubleshooting techniques
Core hardware, software, networking, and operating system concepts
How to deliver excellent customer service in a technical setting
How to build a career path from help desk to advanced IT roles
You’ll also hear real-world insights from a seasoned IT professional who began his own career at a help desk and worked his way up to Senior Network Engineer and beyond. The Help Desk isn’t just a job — it’s a launchpad.
By the end of the course, you’ll have a Certificate of Completion you can showcase to employers, along with a solid grasp of the tools and skills used daily by IT support professionals.
Who this course is for:
- Individuals looking to start a career in IT with no prior experience.
- Students, job seekers, or career changers interested in technology and support roles.
- Aspiring help desk technicians, IT support specialists, or desktop support analysts.
- Anyone who wants to build a solid foundation in IT fundamentals and troubleshooting.
- Those preparing for entry-level certifications like CompTIA A+ or similar.
More Info