The Service Level Agreement SLA Guide
English | September 18, 2008 | ISBN-10: 192152362X | 204 pages | PDF | 2.45 MB
English | September 18, 2008 | ISBN-10: 192152362X | 204 pages | PDF | 2.45 MB
A professional technical roadmap to IT Service Level Management & Agreements, Service Design & Continual Service Improvement with design, role & responsibility, KPI, communication plan & SLA template resources for organizational implementation.